Who We Are
Our website address is: https://atpengines.com.
ATPEngines.com guarantees every item(s) we have on our site for sale or any of our stores is 100% as represented and clearly pictured. We make every effort to carefully describe each item. Returns will be accepted only if an item received is not as represented in the ad, or if there is a return policy otherwise stated in the item(s) ad.
On new and used items, no warranty is either expressed or implied by ATP Engines.com. Unless a specific warranty is otherwise stated in a product description, all new and preowned items sold have no warranty, and are sold “AS IS”. Item(s) sold by us that are listed in our ad descriptions as ‘new’, or ‘refurbished’, ‘remanufactured’, store ‘shelf pulls’, ‘overstocked’, ‘closeouts’, ‘liquidations’ or items that may be ‘like new’ may still have some manufacturers warranty remaining. Our Warranty Disclaimer in this FAQ outlines our responsibilities and also our return policies. Whatever warranty that may be remaining (if any) on any item(s) we sell, the warranty (if any) would be in effect from the manufacturer, and you must contact the product manufacturer(s) directly for warranty considerations and/or service.
As stated above, we are delighted to answer any questions you have. Our email is regularly checked — usually about every hour during the 9am-4pm (ET) Monday-Friday workday, and every couple hours on Saturdays and Sundays. National holidays and Sundays we generally do give our staff off. If for any reason you are not satisfied, we hope you would contact us to resolve whatever the issue might be. Please take a moment to communicate with with us either via email or phone. The time to ask questions is before you buy. If you are asking a question about an item or about shipping, please try to ask any questions before you buy. Thanks so much.
Service and Support
We believe in good communication! As such we are quite prompt with replies to emails we receive, even to the point of using wireless to insure continuous monitoring of all aspects of our business operations. Our customers really love our quick, detailed, and personal responses, and we will never automate this part of the buying / selling process. But sometimes emails have delays and sometimes they just don’t make it through (loss could be caused by an email system, servers, routers, SPAM filters, anti-virus programs, or any other number of reasons).
Payment Methods Accepted
All prices on products in stores and in auction are US Dollars. PayPal is our preferred payment method because it’s so secure and hassle-free for everyone, but we will be happy to accept your Check, Money Order, Cashiers Check, Cash or Credit Card. Whatever works best for you. If you would like to pay with a credit card without using our PayPal Checkout, please call 1-352-840-0501 and place your order over the phone. Upon completion of the telephone order an invoice will be emailed or mailed to you (whichever you prefer).
If you are paying by Personal or Business Check / Money Order / Cashiers Check by mail, we will ship your item(s) once your payment is physically received by us (cleared by our bank).
We list the shipping charges when possible. We do not generally charge a separate handling fee. The shipping charge is listed in the item description and is included in the final price in the PayPal secure checkout (the shipping charge is not listed seperatly) Occasionally we include these costs as a special – and when we do, it will be clearly stated in the item description or title. If you want to pick your purchased item(s) up locally, contact us, we can make arrangements.
The shipping charge covers all of the costs involved in shipping: There are two components to the shipping charges. #1: the postage portion and #2 everything else.
The postage portion goes to the carrier (i.e. Freight Company, UPS, FedX, USPS), and is determined by the carrier, not us. The postage cost itself is determined by a variety of factors: shipping carrier used, type of service (i.e. Freight Express, Ground, 2nd Day, Next Day, etc.), the item(s) weight and package size – and the shipping destination.
Then there is the everything else, which includes the cost of packaging materials (boxes, tape, peanuts, bubble wrap, etc), ink, labels – labor to package item and prepare shipping label – then transportation costs to the shipping company (gas, oil, insurance, drivers fees, etc), any other materials and anything else necessary to ensure speedy delivery of an item.
With these considerations, we make every attempt to keep our shipping charges as low as possible.
The shipping price included in the final price of the sale is for shipping to the United States. If you would like your item shipped outside of the United States, please email us first.
Whew, we hope we’ve answered your questions and concerns in this FAQ. As always, know that we welcome all emails from our visitors and customers, and we truly mean it when we tell you ‘No question is too small’. Thank you for giving us the opportunity to share our policies and other information with you.